Refund Policy

Refund Policy for Perishable Products

This refund policy applies to perishable products including, but not limited to, fruits, vegetables, and meat.

Refund Eligibility

Customers may be eligible for a refund under the following conditions:

  • Damaged Products: If the products are delivered damaged or spoiled.
  • Incorrect Items: If the wrong products are delivered.
  • Quality Issues: If the products do not meet the expected quality standards at the time of delivery.

Refund Request Process

  1. Report the Issue:
    • Customers must report any issues within 12 hours of delivery.
    • Issues can be reported through our customer service portal, email, or phone.
  2. Provide Evidence:
    • Customers are required to provide photographic evidence of the damaged or spoiled products.
    • A clear description of the issue must be included.
  3. Review Process:
    • Once the report is received, our quality assurance team will review the evidence.
    • The review process will typically take 1-2 business days.
  4. Refund Decision:
    • If the claim is approved, a refund will be issued to the original payment method.
    • In certain cases, customers may be offered a replacement product instead of a refund.

Exceptions

  • Refunds will not be issued for minor cosmetic damage that does not affect the quality or safety of the product.
  • Products must be stored appropriately (refrigerated or frozen as applicable) from the time of delivery until the issue is reported.

Refund Policy for General Grocery Products

This refund policy applies to non-perishable general grocery products.

Refund Eligibility

Customers may be eligible for a refund under the following conditions:

  • Damaged Products: If the products are delivered damaged.
  • Incorrect Items: If the wrong products are delivered.
  • Quality Issues: If the products do not meet the expected quality standards at the time of delivery.

Refund Request Process

  1. Report the Issue:
    • Customers must report any issues within 2 days of delivery.
    • Issues can be reported through our customer service portal, email, or phone.
  2. Provide Evidence:
    • Customers may be required to provide photographic evidence of the damaged products.
    • A clear description of the issue must be included.
  3. Review Process:
    • Once the report is received, our quality assurance team will review the evidence.
    • The review process will typically take 1-2 business days.
  4. Refund Decision:
    • If the claim is approved, a refund will be issued to the original payment method.
    • In certain cases, customers may be offered a replacement product instead of a refund.

Exceptions

  • Refunds will not be issued for minor cosmetic damage that does not affect the quality or safety of the product.

Contact Information

For any questions or to report an issue, customers can contact our customer service team at:

Additional Notes

This policy is designed to ensure customer satisfaction while maintaining fairness and minimizing fraud.

We strive to provide the highest quality products and services to our customers.